For everyday care, use a clean, dry, soft brush or lint-free cloth to lift away dust. Avoid soaking, machine washing, harsh cleaners, or vigorous rubbing, as moisture and agitation can change wool felt’s shape. For a specific stain, contact us with a photograph before attempting to treat.

We do not recommend washing FELTORA pieces. Water, heat, and agitation can cause wool felt to shrink, distort, or lose its intended shape.

Dust each piece lightly, then wrap it in clean, unprinted tissue or place it in its original packaging. Store it in a clean, dry, lidded box in a cool, dark indoor space. Avoid damp basements, hot attics, garages, and direct sunlight. Textile conservation guidance similarly recommends clean, protected storage away from dust, light, abrasion, and unstable conditions.

Wool can attract clothes-moth and carpet beetle larvae, particularly when textiles are stored dirty, dusty, or in humid conditions. Keep pieces clean and dry, inspect them when packing and unpacking, and store them in a protected box.

Keep it dry and use clean fingertips to gently ease the wool back into place. Do not pull hard on details, force wired areas, or use steam. Contact us before trying any repair beyond a gentle reshaping.

Yes. Our Everyday Home and Nursery pieces are designed to live on shelves, mantels, and quiet corners beyond the festive season. For seasonal pieces, store them carefully when the season turns and bring them back out next year.

Collectible Families are recurring groups of characters and scenes designed to grow over time. You might begin with one fox, hare, caroller, or miniature this year, then add the next member when the season returns.

It shows how many members of a character family are currently available or part of the set. It is a gentle way to see what belongs together—not a reason to rush.

A limited edition is a dated seasonal piece made for one year only. Once it retires, it will not be reproduced in that exact edition.

Of course. FELTORA is made for gathering slowly. Begin with the character or object that feels right for your home, then add when another piece earns its place.

Yes. Selected pieces are available as ready-to-give sets for occasions such as a new baby, a new home, Christmas, Easter, and smaller seasonal gestures.

Yes, where available at checkout. Choose gift wrap, add your message, and we will send the piece ready to give.

Yes. Enter the recipient’s delivery address at checkout and add a gift note if you would like. The parcel will not include a price slip.

A soft nursery animal, a small keepsake ornament, or a ready-to-give set makes a thoughtful beginning. Choose a piece that can become part of their seasonal box as they grow.

FELTORA pieces are made from wool felt and shaped by hand. Some pieces are wired where they need to stand, sit, or hang true. The exact material, construction, and dimensions are listed on every product page.

Yes. Each piece is shaped by hand, which means small differences in posture, stitching, colour, and expression are part of its character.

It will be recognizably the same character or design, but no two handmade pieces are quite the same. A slight lean, a softer expression, or a small variation in wool texture is part of what makes it yours.

Yes. Felt does not break in the way glass ornaments do, making it a softer option for trees, shelves, and festive scenes. It is still décor, though, so handle it with care and keep it away from water, sharp surfaces, and rough play.

No. FELTORA pieces are decorative objects, not toys. Some may include wire, hanging loops, or small decorative details, so always follow the product-page guidance and supervise young children around them. Small components can present choking risks for children under three. (U.S. Consumer Product Safety Commission)

They are shatter-free, but they are not pet toys. Keep pieces out of reach of pets that chew, pull, or swallow objects, particularly items with hanging loops, wire, or small details.

Yes, where the product is listed as hanging décor. Use the supplied loop and place the piece on a sturdy branch. Check the product page for its weight, dimensions, and hanging guidance.

FELTORA pieces are made for indoor use. Keep them away from rain, damp conditions, prolonged direct sunlight, and high humidity to help preserve their shape and colour.

Wool is a natural, tactile material. Fine fibres and a softly textured surface are normal, especially on hand-shaped felt. They are part of the material rather than a fault.

Every product page includes dimensions in centimeters and inches, along with in-hand or in-scene imagery where possible. Please check these before ordering, especially for tabletop scenes and miniature collectibles.

FELTORA is rolling out market by market. Available destinations, shipping methods, and delivery estimates will appear once you enter your address at checkout.

Shipping is calculated at checkout based on destination, parcel size, and selected service.

Orders are prepared within Delivery then depends on your destination and chosen shipping method. You will receive tracking details once your order is on its way.

For International orders, duties and taxes depend on the destination country. Any applicable charges will be shown clearly at checkout where possible.

Yes. Once your parcel has been dispatched, we will email you a tracking link.

Contact us as soon as possible at. We will do our best to help before the order enters fulfilment, but changes cannot be guaranteed once it has been packed or dispatched.

Join the back-in-stock list on the product page. For retiring editions, availability is genuine and may not return once the edition has gone.

Unused items in their original condition may be returned within RETURN WINDOW of delivery, subject to our Returns Policy. Personalised gift notes, gift-wrap fees, and final-sale limited items may be excluded where stated.

Please email us within the return period of delivery with your order number and clear photographs of the parcel and Item. We will put it right.

For corporate gifting, event styling, and larger orders, contact with the pieces, quantities, destination, and required date.